The ‘Green Leaf Cafe’ is introducing a new paperless ordering system using tablet devices for all waitstaff. Some staff members, particularly those who have worked at the cafe for many years, are resistant to the change due to a lack of confidence with technology. Which of the following low-risk strategies would be MOST appropriate for the manager to implement first to address this resistance?
Offering a small bonus to staff members who demonstrate proficiency with the new system within the first week.
Providing comprehensive training sessions and ongoing technical support to build confidence and competence with the tablets.
Restructuring staff roles to assign the resistant staff members to non-tablet related tasks.
Communicating the environmental benefits of the paperless system and downplaying the technical aspects of the change.
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Create Free Account Log inThis is a free VCE Units 3 & 4 Business Management practice question worth 1 mark, testing your understanding of Low-risk strategies for resistance. It falls under Implementing change in Unit 4: Transforming a business. Submit your answer above to receive instant AI-powered marking and personalised feedback.
Businesses are under constant pressure to adapt and change to meet their objectives. In this unit students consider the importance of reviewing key performance indicators to determine current performance and the strategic management necessary to position a business for the future. Students study a theoretical model to undertake change and consider a variety of strategies to manage change in the most efficient and effective way to improve business performance. They investigate the importance of effective management and leadership in change management. Using one or more contemporary business case studies from the past four years, students evaluate business practice against theory.
In this area of study students explore how businesses respond to evaluation data. It is important for managers to know where they want a business to be positioned for the future before implementing a variety of strategies to bring about the desired change. Students consider the importance of leadership in change management and discuss and evaluate effective strategies for managing change. Students consider how leaders can inspire change and the effect change can have on stakeholders of a business. They consider the principles of Senge’s Learning Organisation and apply the Three-step Change Model (Lewin) in implementing change in a business. Using one or more contemporary business case studies from the past four years, students evaluate business practice against theory, considering how corporate social responsibility can be incorporated into the change process.
low-risk strategies to overcome employee resistance including communication, empowerment, support and incentives
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