You are working a shift at a busy community pharmacy. Your team includes: a pharmacist (in a consultation room), two pharmacy assistants on the shop floor, and a new trainee who is hearing-impaired and prefers written instructions. During the shift, a supplier delivers an order that is missing two items, and a customer is waiting at the counter with a question about a product.
The workplace uses several communication methods: face-to-face talk, phone calls, a team messaging app, and a shared tasks list on a computer at the front desk.
Identify one communication method you would use to give the trainee the instructions about what to do with the missing items.
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Create Free Account Log inThis is a free VCE Units 3 & 4 VM Work Related Skills practice question worth 1 mark, testing your understanding of Workplace communication methods. It falls under Communication and collaboration in Unit 3: VM Work Related Skills Unit 3: Industrial relations, workplace environment and practice. Submit your answer above to receive instant AI-powered marking and personalised feedback.
This unit focuses on the core elements of a healthy, collaborative, inclusive and harmonious workplace and is separated into three main areas: wellbeing, culture and the employee-employer relationship; workplace relations; and communication and collaboration. Students will learn how to maintain positive working relationships with colleagues and employers, understanding the characteristics of a positive workplace culture and its relationship to business success. They will investigate key areas relating to workplace relations including methods for determining pay and conditions, workplace bullying, workplace discrimination, workplace harassment and dispute resolution. Students will discover how teamwork and communication skills contribute to healthy, collegiate and productive workplaces.
In this area of study students will apply effective and efficient workplace communication strategies. They will consider their role and the role of teams in the workplace. Students will also investigate techniques for developing and fostering professional, formal and informal networks and the role of digital and electronic collaboration and communication. On completion of this unit the student should be able to apply a variety of appropriate questioning and listening techniques within a workplace or simulated workplace, and understand how to develop networks, professional relationships and work effectively in diverse teams.
the methods and mechanisms for communicating with teams and individuals in the workplace, taking individual differences and industries into account
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