You are a new team member at a medium-sized events company. A client has emailed saying they are “unhappy with the set-up” for an upcoming community awards night and that they want “the problem fixed”. The email is short and includes no detail about what is wrong. Your supervisor asks you to call the client back and gather enough information to understand the workplace requirements (what the client expects, what constraints apply, and what a successful outcome looks like) before the team changes any plans. You will need to document the call and share key points with the events team so they can act quickly and avoid repeating the issue.
Compare an open-question approach with a mostly closed-question approach in this situation. Account for two benefits of using appropriate open questions for this client call.
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Create Free Account Log inThis is a free VCE Units 3 & 4 VM Work Related Skills practice question worth 4 marks, testing your understanding of Open-question techniques benefits. It falls under Communication and collaboration in Unit 3: VM Work Related Skills Unit 3: Industrial relations, workplace environment and practice. Submit your answer above to receive instant AI-powered marking and personalised feedback.
This unit focuses on the core elements of a healthy, collaborative, inclusive and harmonious workplace and is separated into three main areas: wellbeing, culture and the employee-employer relationship; workplace relations; and communication and collaboration. Students will learn how to maintain positive working relationships with colleagues and employers, understanding the characteristics of a positive workplace culture and its relationship to business success. They will investigate key areas relating to workplace relations including methods for determining pay and conditions, workplace bullying, workplace discrimination, workplace harassment and dispute resolution. Students will discover how teamwork and communication skills contribute to healthy, collegiate and productive workplaces.
In this area of study students will apply effective and efficient workplace communication strategies. They will consider their role and the role of teams in the workplace. Students will also investigate techniques for developing and fostering professional, formal and informal networks and the role of digital and electronic collaboration and communication. On completion of this unit the student should be able to apply a variety of appropriate questioning and listening techniques within a workplace or simulated workplace, and understand how to develop networks, professional relationships and work effectively in diverse teams.
the benefit of appropriate open-question techniques to understand workplace requirements and to solve problems
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