Coastal Tech Repairs is a small business that refurbishes laptops for local schools. A mixed team is scheduled to prepare 30 devices for delivery by Friday. The team includes: Rowan (team leader), Minh (experienced technician), Aisha (new employee in her second week), and Zac (casual worker). On Tuesday afternoon, Rowan changes the testing process to a new checklist after a customer complaint. Rowan posts the change in a fast-moving group chat. Minh starts using the new checklist immediately. Aisha continues using the old printed checklist because she did not notice the message and is nervous about asking questions. On Wednesday morning, Zac notices that two different checklists are being used, and a tense disagreement starts between Minh and Aisha in front of others. The disagreement delays work and Aisha becomes quiet and withdrawn.
Rowan has asked the team to “sort it out quickly” because the deadline is close. The workplace aims to be inclusive and supportive, and it has a policy that issues should be raised respectfully and early so they can be resolved without blame.
Extract two specific communication breakdowns from the scenario that contributed to the conflict and reduced teamwork.
Marking your answer...
This may take a few seconds
Sign up for free to see your full marking breakdown and personalised study recommendations.
Create Free Account Log inThis is a free VCE Units 3 & 4 VM Work Related Skills practice question worth 2 marks, testing your understanding of Collaboration teamwork and communication. It falls under Workplace wellbeing and personal accountability in Unit 3: VM Work Related Skills Unit 3: Industrial relations, workplace environment and practice. Submit your answer above to receive instant AI-powered marking and personalised feedback.
This unit focuses on the core elements of a healthy, collaborative, inclusive and harmonious workplace and is separated into three main areas: wellbeing, culture and the employee-employer relationship; workplace relations; and communication and collaboration. Students will learn how to maintain positive working relationships with colleagues and employers, understanding the characteristics of a positive workplace culture and its relationship to business success. They will investigate key areas relating to workplace relations including methods for determining pay and conditions, workplace bullying, workplace discrimination, workplace harassment and dispute resolution. Students will discover how teamwork and communication skills contribute to healthy, collegiate and productive workplaces.
In this area of study students will be introduced to the features and characteristics of a healthy, collaborative and harmonious workplace. They will examine the concept of culture and consider the characteristics of work-life balance. Students will analyse the interconnection between employee and employer expectations and understand the importance of diversity and inclusion in the workplace. They will apply their understanding of workplace wellbeing to simulated workplace scenarios and real-life case studies. On completion of this unit the student should be able to analyse and evaluate the characteristics of a healthy, collaborative, cooperative and harmonious workplace and identify and explain strategies to contribute to a healthy workplace environment.
effective and appropriate collaboration, teamwork and communication
StudyPulse has thousands of VCE VM Work Related Skills questions with full AI feedback, mark breakdowns, progress tracking, and study notes across every Key Knowledge point including Collaboration teamwork and communication.
