You have just started a casual job at a large events venue called Rivergate Arena. On your first week, you receive two messages about the same issue: a small spill near Door 4 before the public arrives.
Message 1 (Internal staff app: “RG Arena Ops”)
SUBJ: D4 spill – pre-open
Team, FYI there’s a minor liquid spill outside Door 4 (east concourse) near the ticket scanners. Please action ASAP: put out wet floor sign + isolate area w/ barrier tape if available. Log it in S.A.F.E. as HAZ-LOW and tag Facilities for mop-up. If not cleared by 8:45, escalate to Duty Mgr.
Message 2 (Public-facing contact form reply template drafted by Marketing)
Thanks for contacting Rivergate Arena. For your safety, our team is aware of a small spill near Door 4 and is managing the area. Please follow staff directions and signage while entering the venue. If you require assistance, speak to a member of our Customer Care team at the main entry.
Rivergate Arena uses specific words and abbreviations that may not be used in everyday language. Different teams (Operations, Facilities, Marketing, Customer Care) also communicate differently depending on purpose and audience.
Apply your understanding of organisational language variation to propose a revised version of Message 2 that could be sent to a contractor cleaning company instead of the public. Keep it professional and clear, include the location and the urgency, and include at least one workplace-style term or abbreviation that a contractor would reasonably understand.
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Create Free Account Log inThis is a free VCE Units 3 & 4 VM Literacy practice question worth 4 marks, testing your understanding of Organisational language variation. It falls under Accessing and understanding informational, organisational and procedural texts in Unit 3: VM Literacy Unit 3. Submit your answer above to receive instant AI-powered marking and personalised feedback.
In Unit 3 of VM Literacy students work through the areas of study 'Accessing and understanding informational, organisational and procedural texts' and 'Creating and responding to organisational, informational or procedural texts'.
In this area of study students will become familiar with and develop confidence in understanding and accessing texts of an informational, organisational or procedural nature. These texts should reflect real-life situations encountered by students and be representative of the sorts of texts students will encounter in a vocational setting or workplace, or for their health and participation in the community. Students will learn to recognise, analyse and evaluate the structures and semantic elements of informational, organisational and procedural texts as well as discuss and analyse their purpose and audience. Students will develop their confidence to deal with a range of technical content that they will encounter throughout adulthood, such as safety reports, public health initiatives, tax forms and advice, contracts, promotional videos and vocational and workplace texts.
the way different organisations, groups and businesses develop their own use of language
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